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Privacy Policy

At Tetra Craft, we respect your privacy and take it seriously. This page explains what information we collect, how we use it, and how we keep it safe when you visit our website or start a website project with us.

By using this site, filling out a form, or purchasing a plan, you agree to this Privacy Policy.


Information We Collect

We collect information in a few basic ways.

Information you provide to us

When you use our site, you may share:

  • Name

  • Business name

  • Email address

  • Phone number

  • Billing details

  • Project details and content you submit in forms

  • Any files or images you upload

You may share this information when you:

  • Fill out a contact form

  • Start your website order

  • Choose a plan and pay

  • Complete your setup form and send content

  • Subscribe to emails or updates

Information collected automatically

When you visit our site, we may automatically collect:

  • Your internet protocol address

  • The pages you visit

  • The browser and device you use

  • Basic usage information such as time on page and clicks

We may use tools such as analytics services to help understand how visitors use our site so we can improve it.


How We Use Your Information

We use the information you share with us to:

  • Build and manage your website project

  • Communicate with you about your site, hosting, and support

  • Process payments and manage billing

  • Respond to your questions and support requests

  • Improve our services and website

  • Send important updates about your website or account

  • Share helpful tips or offers related to websites and online presence

We do not sell your personal information.


Payment Information

When you purchase a plan or hosting, your payment is processed through a secure third party payment provider.

We do not store full credit card numbers on our servers. Our payment partner handles card storage, security, and processing according to industry standards.


Cookies and Tracking

Our website may use cookies and similar technologies that help:

  • Keep the site working correctly

  • Remember your preferences

  • Understand how visitors use the site

  • Improve performance and user experience

You can usually control or block cookies in your browser settings. If you turn cookies off, some parts of the site may not work as expected.


How We Share Information

We may share your information with trusted service providers who help us run our business, such as:

  • Payment processors

  • Hosting providers

  • Email and communication tools

  • Analytics and tracking tools

  • Website security and backup services

These providers only receive the information they need to do their job and are expected to keep it secure.

We may also share information if required by law or to protect our rights and the safety of our customers or the public.


How We Protect Your Information

We use reasonable technical and organizational measures to protect your information from loss, misuse, or unauthorized access, including:

  • Secure hosting and server settings

  • Regular updates and maintenance

  • Limited access to customer data

No website or online service can guarantee perfect security, but we work to keep your information as safe as we can.


How Long We Keep Your Information

We keep your information only as long as needed to:

  • Provide our services

  • Meet legal or accounting requirements

  • Resolve disputes

  • Support your website and hosting

When information is no longer needed, we work to remove it or make it anonymous.


Your Choices

You have choices about how your information is used.

You can:

  • Ask to update or correct your contact details

  • Ask what personal information we have about you

  • Ask us to delete certain information, where possible

  • Unsubscribe from marketing emails by using the link in any email

To make a request, please contact us using the details below.


Children’s Privacy

Our services and this website are not designed for children under thirteen years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will work to remove it.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make important changes, we will update the date at the top of this page and may share a notice on our site.

Your continued use of the site after any change means you accept the updated policy.


Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us.

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